Delivery and transport costs
Delivery is made by post or DHL.
The costs charged to the customer are as follows:
Free for purchases over $150 in Canada
For deliveries by post (See post rates)
For deliveries by DHL (See post rates)
For deliveries by FEDEX (See post rates)
Ps: Delivery costs may be revised upwards or downwards according to changes in Post and DHL rates.
When the Customer has chosen a carrier, delivery is deemed to have taken place as soon as the Products ordered have been handed over by the Vendor to the carrier, who has accepted them without reservation. The Customer therefore acknowledges that it is the carrier’s responsibility to make the delivery and has no recourse against the Vendor in the event of non-delivery of the goods transported.
In the event of a special request by the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the Vendor, the related costs will be subject to specific additional invoicing, on the basis of an estimate previously accepted in writing by the Customer.
The Customer must check the condition of the products delivered. They have a maximum of 14 days from delivery to make any claims via the contact form on www.yaissbeauty.com, in accordance with the conditions below:
1) If you notice a delivery error (product reference, colors) or a package in poor condition, please inform our customer service department using the following form, with supporting photos, who will reply as soon as possible.
Please note: the product must be in its original, unopened packaging. Delivery charges at our expense.
2) If, after opening the package, you find that the wig has a defect, please contact our customer service department using the form below, with supporting photos.
3) If the product does not correspond to your choice or the color is not the desired one and the package is not unsealed.
Once the return or refund request has been approved by our customer service department, you can return the product(s) to us according to the instructions provided by this department. As soon as we receive the product(s), we will inspect them, and if everything is in order, we will process your file so that you can be reimbursed as quickly as possible. You must return the product(s) to us within a reasonable period of time, accompanied by all supporting documents (notably photos). Once this period has elapsed, and if these formalities have not been complied with, the Products will be deemed to be in conformity and free from any apparent defect, and no claim will be validly accepted by the Vendor.
The Vendor will reimburse or replace, as soon as possible and at its own expense, any Products delivered for which the Customer has duly proved the lack of conformity or the apparent or hidden defects, in accordance with the conditions laid down in the French Consumer Code et seq. and those set out in these GCS.
The transfer of the risks of loss and deterioration relating thereto will only take place when the Customer takes physical possession of the Products. The Products therefore travel at the Seller’s risk, except when the Customer has chosen the
chosen the carrier. In this case, the risks are transferred when the goods are handed over to the carrier.
Delivery times
Post: 24h to 7 days (excluding bank holidays and weekends)
DHL: 24h to 5 days (excluding bank holidays and weekends)
FEDEX: 24h to 3days (excluding holidays and weekends)